Tracking & Shipping

Order ID Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order (it will start with 51******). Your Order ID Number is the best way to identify and to track your order. If you cannot find your Order Confirmation, just drop us an email and we will send you a new one.

There are a few reasons why this might happen:

• There may have been a typo in the email address you entered. (typos- we all make them!!).
• The email may have been routed to your spam / junk / promotion folder.
  o     Check these folders. You can also search for our email address CustServ@MYKA.com and hopefully it will show up in the results. 
  o     Mark our email as 'Not Spam' in your email service.
• Some orders get stopped before being confirmed, this could happen because of special characters in inscription, special requests made by you, an error with the shipping address, or other such matters.

Please allow 24hrs for your order to process, and for our team to release the order into a confirmed status.

If you are still unable to locate your confirmation email after 24 hours, please contact our team and we will be sure to resend it to you.

You can find out your Order Status here: Order and Shipment Status Information.

Your item is being produced according to the shipping method you chose when placing your order.

Tracking Your Order
Click here to track your order status. If you haven’t received a shipping notification, your order is still in production.

Shipping Notification
Once your product is on its way we’ll send you a Shipping Confirmation email that states your delivery date and tracking number, depending on the shipping method you chose.

Click here to track your order. All you need is your Order ID and email.

Please make sure to enter the exact email address that was used to place your order.

If you are having trouble tracking your order, please contact us.

If your postal tracking number isn’t working, please allow up to 48 hours and try again.
Sometimes the information on the shipping websites takes longer than usual to show updates.

Late Package
If your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it’s proven helpful to other customers in the past):

• Check your shipping details on the Order Confirmation and make sure they’re correct.
• Ask other members of your household if they have accepted the package, as this is a common occurrence.
• Check (if applicable) with your doorman, by your garage, or perhaps a side door.
  Orders are sometimes left there by the postal service.
• Ask your local post office if they can provide any further information on the whereabouts of your package and be sure to have your tracking number with you on hand.

Please note that if your order is being shipped outside United States shipping timeframes may run differently.

If you are still unable to locate your order, please contact our Customer Care Team for assistance.

Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived. If this happens to you within 36 hours of the expected delivery, please try the following:

• Check your shipping notification email to ensure your package was shipped to the correct destination
• Look for a notice of attempted delivery
• Look around the delivery location for your package
• See if someone else in the house accepted the delivery
• Wait 36 hours -- in rare cases packages may say delivered up to 36 hours prior to arrival

If your order is 36 hours past the expected delivery date, please contact our Customer Care Team.

Yes! We ship to most countries all over the world.

We offer shipping to the following destinations:

Please note that the shipping time frame may vary according to the destination you would like your order shipped to.

*Orders from outside the US may take up to 18 business days and contain taxes & duties.