Product & General Info

The health and safety of our customers and employees is paramount to everything we do. As such, all of our offices and factories are being cleaned and disinfected on a regular basis.

All of our employees have been sanitized prior to any contact with the jewelry. Each jewelry is carefully cleaned, disinfected, and polished before it is packed and shipped.

We are closely monitoring this developing situation and making adjustments as necessary to ensure a sterile and safe work environment.

At MYKA, our jewelry is made of high-quality materials and stones.

Standard Warranty-

All gold and diamond pieces include a 1 year warranty and all silver, gold plated, and rose gold plated items include a 6 month warranty. Please note the warranty does not cover lost or stolen cases.

Paid premium warranty-

For all items, Sterling Silver, Gold Plated, Rose Gold Plated, Vermeil, Diamond and Gold products, 2 years warranty is guaranteed.

Any damage that may occur during these respective periods will be covered, including faulty pendant or chain, stone repair, and tarnished jewelry.

In such cases, please send a clear image of the faulty item to our Customer Care Team and we’ll gladly replace it. Please note the warranty does not cover lost or stolen cases.

All items must be returned before new items can be reproduced.

Check out this article to keep your jewelry shining daily.

Is my jewelry water resistant article

While we have a wide range of Jewelry styles, you may want to add a personal touch that you can't find in our collection. For special design requests, please contact our Customer Care Team.

Our Jewelry design experts will review your request and let you know if we can make your personalized creation.

Please attach a link to the item you are referring to, or the product ID number, which can be found on the item page here:

Please note that during busy seasons we cannot accommodate special requests.

The placing of the engraving depends on how many inscriptions you would like on your 3D Bar Necklace.
1 Inscription - Front engraving
2 Inscriptions - Right and front engraving
3 Inscriptions - Right, front & left engraving
4 Inscriptions - Right, front, left and back engraving

The right and left placing is the position when it is not on you.

Each product comes at various sizes (can be found in each Product Page). Please check out our Size Guide to determine the size you need.

The difference between the two styles is the last letter inscription. In the Carrie Name Necklace, there is a curl in the last letter, adding an extra twist to the connection from the pendant to the chain. Whereas in the Classic Name Necklace, the last letter is regular like the other lower case letters, keeping the classic style along the pendant.

Both Carrie Name Necklace and Classic Name Necklace offer a classic script font and are available in two pendant sizes – small or regular.

*The largest measurement is the size of the capital letter.

Small Classic X Regular Classic

Small Carrie X Regular Carrie

The chain type that comes with your necklace, and the chain lengths that are available, are indicated in the "Size & Materials" tab which you can find on each individual product page.

You can find more information about our chain collections here .

Yes, all our precious metals are purchased from government certified vendors. All items have a stamp of authenticity on it. All our silver jewelries are made of 0.925 sterling silver, and our gold jewelries are made of solid gold, with 10k or 14k purity level that is indicated on the item.

You can find all item-related information on each individual product page.

All our products are 100% nickel-free, except for items made of white gold.

When ordering a name plate necklace, such as the Sterling Silver "Carrie" Style Name Necklace, your inscription should include no more than 10 characters, as otherwise it may weaken the pendant, causing it to bend or break. If you’d like an inscription that is longer than 10 characters or that contains special characters, we always recommend ordering a double thickness pendant, such as the Silver Name Necklace - Extra Thick with Rollo Chain.

Double thickness pendants are more stable and durable and can be reliably made with up to 13 characters. You can select double thickness material for shorter names as well.

If you’d like a name necklace with double thickness but can’t find it in our catalog, please contact our  Customer Care Team to see if we can accommodate your special request.

Double-barreled names or words usually have more than eight characters. We recommend ordering double-barreled names or words in double thickness to ensure durability. Please visit our double thickness material collection here.

You can view how many capital letters are possible under the "Size & Materials" tab on the product page. For names that include two capital letters, we again recommend ordering a double thickness necklace.

A better alternative is to order our Two Capital Letters Carrie Name Necklace

Check out our World Collection to see a wide variety of Jewelry in additional languages other than English.

If there is an item on our site that you’d like, but it doesn’t appear in our World Collection, please contact our Customer Care Team to see if this special request is possible.

We can add most characters to our Jewelry as long as they appear on the English keyboard.

All you need to do is place your order with the special character included.

Regarding emojis—although we know they’re popular—unfortunately, we cannot engrave them.

Please note that during busy seasons we cannot accommodate special requests.

We offer two kinds of gift packaging kits:

1. 1. The Classic Gift Kit - an elegant gift packaging with MYKA’s classic design.



2. 2. The Personalized Gift Kit– a custom-made gift box, with your selection of one of our illustration templates, to which you may add your loved one’s name/s.

Each gift kit contains:

• One gift box (the size will be chosen by our designers, according to what fits best with your jewelry)
• Gift bag

Important notes about our Gift Kits:

• You can add a Gift Kit directly from your item’s Product Page, or by contacting our Customer Service.
• Your note will be printed in stylish script font, exactly as it is received, including capitalization, punctuation, numbers, spaces and spelling.
• Please make sure to double check your message to make sure everything is correct.
• As long as the order is not packed yet, we are able to make changes to the messages.
• As we know that this is a gift, we will not include the item prices in the packing slip.
• Each Personalized Gift Kit is produced per order; it is therefore non-returnable, exchangeable, or refundable, unless the product is faulty.

We are aware that there are existing websites that copy our products and images. Some even reproduce MYKA’s trademark and therefore are misleading for our customers. We are informed about most of these infringing websites and are in the process of shutting them down, as it is our priority to protect our customers and the official MYKA brand. To make sure that you are purchasing from the official MYKA, only buy products from our official website:

www.myka.com

www.myka.com/uk

www.myka.com/au/

www.myka.com/ie/

If you are not shopping on one of the websites above, then it is not us. If you have difficulty defining if you are shopping on our website or see a website that is copying and selling our items, please contact our Customer Care team.

We want the pieces you get to be with you as you make new memories, even years later. So yes, you can add pendants, charms or engravings to any exiting pieces of MYKA jewelry.

All you need to do is add the warranty pack to your order as you purchase:

If you can’t find the warranty pack on the product’s page, or if you’ve already placed your order and want to add a warranty pack, please contact our Customer Care Team.