Customer Service and Help Center | MYKA (formerly My Name Necklace)

Customer Service and Help Center | MYKA (formerly My Name Necklace)

SAFE AND SECURE DELIVERY

by My Name Necklace

by My Name Necklace

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Name Necklaces

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Women

Men

Kids & Teens

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Gifts

By Recipient
By Occasion

Materials

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WE ARE MYKA

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Need Help?

Product & General Information Find Answers

Product General Information

How to take care of my jewelery?

What are my delivery options?

Is it possible to change the order of the engravings for the 3D Bar Necklace?

How to place an order at MYKA?

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Delivery Find Answers

Delivery

Why didn't I get an order confirmation?

Where is my order?

I can't find my order ID number

How do I track my order?

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Change Order Details Find Answers

Change Order Details

How can I change my shipping address?

How can I change an order after placing it?

How do I change my inscription?

I forgot to use my coupon

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Received Item Issues Find Answers

Received Item Issues

My jewelery is damaged, what should I do?

My chain broke, what should I do?

Returns & Cancellations

My chain size that I received is incorrect, what should I do?

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Payments & Promo Information Find Answers

Payments & Promo Information

My promotional code doesn't work

Can I use more than one coupon code?

Why do I see a double charge on my billing statement?

I have a PayPal account but I cannot complete the payment

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My Rewards & Login Info Find Answers

My Rewards & Login Info

How do I sign up for a 'My Rewards' account?

What do I get as an 'My Rewards' member?

I have a 'My Rewards' account but I don't see my points

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Most popular questions

Due to the current situation with the Coronavirus (COVID-19), will I receive my order on time?

How can I be sure that all MYKA jewelery are in a safe and healthy environment?

Why didn't I get an order confirmation?

Where is my order?

Returns & Cancellations

My chain broke, what should I do?

How can I change my shipping address?

What are MYKA delivery options?

I have a special request for my necklace

"Beautiful products that look even better in real life, excellent customer service!!."

"Just received the 3D Bar necklace for my daughter. It's beautiful. The customer service was wonderful. Thank you all. I know my daughter will love it."