Return Policy

Return Policy

If you are not 100% satisfied with your product, new, unworn items can be returned to MYKA within 100 days of delivery. Non-personalized pieces are eligible for a full refund, if within 30 days of delivery.

Personalized jewellery pieces are made specially for you; therefore, can either be returned for exchange or store credit.

Exchanges:
You must return your original item before we are able to send your new item to production. If you want to exchange an item, please first reach out to customer service.

If a customer qualifies for a Price Difference Refund, they will receive the refund in the form of store credit. Cash refunds will not be provided. The store credit will be equivalent to the price difference between the original purchase price and the updated item price at the time of the request.

Faulty Item:

• Visit our ‘Contact Us’ page, select ‘Inquire about received order’ and proceed the relevant category from the dropdown menu (My item is damaged/There is a mistake in my order/Something is missing, etc.).
• Attach a clear image of the faulty item and describe the matter.
• You can return your item for a full refund within 30 days of delivery.