FAQ

You can find us next to the purchase amount under the name “Jewellery Website / MYKA”.

We accept all major credit cards and payments made through PayPal.
You can see the complete list of payment methods on our payment page, after clicking on the "Proceed to Checkout" button on the shopping cart and selecting your country.

Respecting your privacy is of utmost importance to us at MYKA. Any information you submit to our website, or that is gathered by a “cookie” during your visit, is used strictly by MYKA to maintain a record of your purchases and for promotional reasons. We do not sell, transfer, rent or trade your information to any third party.
When you register at our site, you will be asked to submit some personal information, such as name and contact information. MYKA will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party. In addition, we utilize a “cookie” to track your movements on the site. The cookie “remembers” who you are, therefore eliminating the need for you to re-register with us every time you visit our site. In addition, it enables us to provide you with a shopping cart feature, and streamlines your overall shopping experience.

If you have a MYKA promotional code, enter the code in the “Promotional Code” box on the bottom of the shopping and click on “Apply”.

If you receive a message that your payment did not go through, please check your billing information and make sure it is accurate.
If all details are correct, please try to pay via PayPal. You don’t have to be a registered member of PayPal to use their services.
You can also use a different credit card or trying again a few hours later to proceed with the payment process.

If for some reason you cannot complete your payment using PayPal, please contact us with your order details.
We will send you an e-mail with a PayPal Payment Request in order to complete your payment.

Placing an order is easy. Choose the piece of jewellery and write the desired inscription.
Select the chain length from the drop box menu and click on the "Add to Cart" button.
In the shopping cart you can add a gift box and gift card message.
You then select the shipping option you would like in the “Shipping Method” box in the shopping cart.

Click on "Proceed to Checkout" or the "Checkout with PayPal" button to complete your purchase.
You will be directed to the selected secure payment-processing website.
There you will have the option of paying with your credit card, PayPal or a bank transfer.

Please feel free to Email us with any special requests or questions.

You can add your special requests in the 'Comments' box at the bottom of your Shopping Cart.
We will make sure that your order is carried out according to your preference.

If you are unsure whether your special request is possible, please contact us.

Once your order has been submitted we will immediately begin the production of the items.
Due to the fact that each item is unique and customised, you will be refunded a 70% of the original item price as it cannot be restocked.
If you have any question about canceling your order do no hesitate to contact us.

Once your order has been submitted we will immediately begin the production of the items.
Due to the fact that each item is unique and customised, you will be refunded a 70% of the original item price as it cannot be restocked.
If you have any question about canceling your order do no hesitate to contact us.

After placing an order you will receive an “Order Confirmation” email with all your order details. We ask you to review your items and shipment address. Therefore, it is important to provide us with a valid email address.
If you didn’t receive a confirmation email, please check your spam box.
To ensure that our emails do not go to your spam/junk folder, add CustServ@myka.com/uk to your email address list.

You can find out your Order Status here: Order and Shipment Status Information.

See our Chain Length Guide to help you decide.

The chain length does not include length of pendant.
Please visit our chain length guide to choose your desired chain lenght.

The pendant height is written in the product information table on the product page.
The pedant length varies according to the inscription.
The average size of a name plate ranges from 0.75"–2" (2cm–5cm).
For smaller name necklaces, the size of an average name plate is 0.7"-1.5" (2cm-4cm).
For all other jewellery, the size is published in the information box on each product page.

For names that include more than 8 characters, we always recommend to order a pendant in double thickness. This will cause the pendant to be more stable and durable.
You may also choose double thickness material for shorter names.

We can add Birthstone crystals or a diamond to most products.
Please take a look at our Birthstone and Diamond collections.

Please contact us for more information or special requests.

By default, we will place the Birthstone stone as follows:
For names that include the letter "i", we will set the stone on the dot of the "i".
For names that do not include the letter "i", we will set the stone on the first letter of the name unless specified otherwise.
If you would like to set the stone on a different character, please indicate that in the comments box in the shopping cart.

Double-barreled names or words usually have more than 8 characters. We recommend ordering double-barreled names or words in double thickness material to make your necklace more durable.
Please visit our double thickness material collection here

We can produce most special characters like @, &, $, etc, ...
You can enter all special characters when placing your order.

Feel free to contact us for any other request.

Please check out our World Collection to see jewellery in additional languages.

See our Ring Size Guide for more information.

Yes, all our precious metals are purchased from government certified vendors and are marked for authenticity.
We use only 0.925 Sterling Silver. Our gold items are made of solid gold.
Gold purity level is indicated on the product (9k, 10k, 14k or 18k).

All our products are 100% nickel-free, except for our white gold products.

The chain type that comes with the necklace and the available chain length are indicated in the product’s page information table.
Here is a list of the different chains we use:

For our Necklaces

In Sterling Silver 0.925, 18k Yellow Gold plated Silver and 18k Rose Gold plated Silver we offer the following chains:
Box Chain, Rollo Chain, Bead Chain and Figaro Chain.

In 14k Yellow Gold we offer the following chains:
Twist Chain, Box Chain and Rollo Chain.

In 14k White Gold, we offer the following chain:
Box Chain.

In 10k Yellow Gold we offer the following chains:
Bead Chain and Twist Chain.

In 9k Yellow Gold we offer the following chain:
Box Chain.

For our Acrylic items we offer a Sterling Silver Plated Metal Rollo Chain and a 18k Yellow Gold Plated Metal Rollo chain.

In addition to this we offer some items with a Coloured Satin Cord

For our Bracelets

In Sterling Silver 0.925, 18k Yellow Gold plated Silver and 18k Rose Gold plated Silver we offer a Rollo chain

We have a variety of items with a Coloured Satin Cord, Coloured Leather Cord, Leather Strap Wrap, Coloured Suede Leather Cord Wrap

Yes, you can add a gift box and a gift message card in the gift box page or add them in the shopping cart.

Yes, your monogram necklace does not have to be confined to only 3 letters.
You can see sample photos of one and two monogram necklace here: Sterling Silver Monogram Necklace.
You can wear your name in its full glory with this product Vintage Monogram Style Name Necklace.
Or if you like a minimalistic approach, it is also possible to customise your pendant with a single or two initials as well.

We offer three different sizes of Monogram necklaces suitable to your special preference.
Small Sterling Silver Monogram Necklace offers a subtle and petite look.
Our best-selling Sterling Silver Monogram Necklace is medium-sized and fits every wearer perfectly.
To make a memorable impression, try our XXL Statement Monogram Necklace, which is 2 inches height.

Please check out our Monogram Collection to see various materials on offer.

We can include numbers and punctuations in Monogram pendants.
However, it is more advisable to customise your necklace only with initials as the numbers and punctuations will not be stylized with our Monogram font.

A Monogram is typically structured with the last name as the large initial in the center, the left initial is the first name, and the right initial is the middle name.

You may return most new, unopened items purchased and received from myka.com/uk within 100 days of delivery.

You can find our full return and cancellation policy here.